Service and Fees

All about our services and fees:

Who are GM&K?

We are a team of professional consultants with years of experience providing full representation services to help you find your ideal home from start-to-end!

What Services do you provide?

GM&K provide comprehensive assistance from start-to-end to allow you to located and move into your new home without any hassle. For the full list of services we provide, please see the following page.

Holding Fee

It is one-time payment payable on the first submit an application that a tenant puts forward to show our agency and landlord that they are serious about start processing his application to taking the property.

It’s only a one-time payment!

If the tenant didn’t like the property then he can change and apply for a different offer without paying another holding fee. 

You can still apply for the same or a different offer within 30 days without pay another holding fee to apply for new property.

Holding fee – When is it refundable?

You can cancel your order and receive a full refund within 48 hours of placing your order. If you submitted the application form or wish to cancel in the future, we may be able to offer a partial refund, provided we have not initiated any of the ‘Stage 2‘ services. Please note that we cannot offer a refund for services already performed.

Additionally, if you fail to take all reasonable steps to enter into a tenancy agreement within 15 days from when you pay a holding fee, the fee becomes nonrefundable.

How much is Holding Fee?

It starts at £285 and is not more than 1 week of the property rent.

When we can keep a Holding Fee:

Only pay a holding fee if you’re serious about taking on the tenancy. The landlord or agent might keep the money if you decide not to go ahead.

The landlord or agent can only keep your holding fee if you:
  • Decide not to rent the property.  For example, you rent find better property in other agency.
  • Misled the landlord or agent. The landlord or agent can keep the money if you have misled them about something that affects whether they offer you a tenancy. For example, if you said your income was a lot higher than it is.
  • Fail a right to rent immigration check For example, The landlord or agent can’t legally offer you a tenancy if you fail a right to rent check.
  • Fail to take all reasonable steps to enter into a tenancy agreement.

We don’t charge any lettings fee. Other Fees, from 1st June 2019.

Our comprehensive set of services is available for an initial flat fee payment!


  1. You can contact us (+44) 20 31 51 2590 and ask about property availability with an offer ID on our website.
  2. You can apply faster online, so you will receive an email with instructions and a link to the application to apply for the property in 25 minutes.

Landlords/ Agents fees

You can post a property offer for FREE.  Please contact us at [email protected]

Contact Us

(+44) 20 31 51 2590

Customer Services:
Monday to Friday 11am – 6pm
Bank holiday opening times: Closed

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